Resolve issues in the Dell EMC Feature Management Dashboard

When using the Restore feature in OMIMSSC, some of the following issues are observed on the Dell EMC Feature Management Dashboard:

The OMIMSSC version is indicated as 7.1 because of an invalid FQDN or when FQDN information is not provided

When you provide wrong management server FQDN or do not provide the management server FQDN during restore operation in the OMIMSSC Admin portal, the available version of appliance for the monitoring features is indicated as 7.1 on Dell EMC Feature Management Dashboard.

  1. After the Restore operation is complete, in the SCOM console, select Authoring.
  2. Expand Management Pack Objects.
  3. Double-click Object Discoveries.
  4. In the Look for field, search for Dell Feature Management Host Discovery.
  5. Right-click Dell Feature Management Host Discovery, and then click Overrides > Override the Object Discovery > For all objects of class: Management Server.
  6. Select FMP host FQDN, and then set the override value to FQDN of the management server used during the restore operation. To retrieve FQDN name of the FMP host:
    1. Log in to OMIMSSC Admin portal.
    2. Select Jobs and Logs Center > Generic Logs > Appliance logs.
    3. In Activity Logs, view the following message:
      Information: The Dell registry entry on the MS with FQDN <name> has been updated.
  7. Click OK.

The Feature Management Dashboard shows blank about the remaining management servers

When the management server used for enrollment in the OMIMSSC Admin Portal is removed from the SCOM management group, the Dell EMC Feature Management Dashboard displays blank about the remaining management servers. To recover the Feature Management dashboard feature:

  1. Update the service pack.
  2. Start the management server that had been removed from the management group.
  3. At the Command Prompt window, run the following command:Run reg export HKEY_LOCAL_MACHINE\SOFTWARE\Dell\Dell Server Management Pack Suites c:\Export.txt
  4. Start any of the management servers in the management group.
  5. Copy the exported C:\Export.txt file to the management server.
  6. At the Common Prompt window, run reg import c:\Export.txt.
  7. Complete steps 1–6 in the The OMIMSSC version is indicated as 7.1 because of an invalid FQDN or when FQDN information is not provided section.
  8. Click OK.

The Feature Management Dashboard indicates different OMIMSSC versions for Server and Rack Workstation and Chassis monitoring features

The Feature Management Dashboard displays two entries of OMIMSSC versions as available—One each for Dell EMC Server and Rack workstation Monitoring Feature and Dell EMC Chassis Monitoring Feature. For example, server monitoring indicates version 7.1, but chassis indicates version 7.2. To remove the monitoring features which have the available version as 7.1 from Feature Management Dashboard, do the following:

  1. At the Command Prompt window, run the following command:
    Run reg export HKEY_LOCAL_MACHINE\SOFTWARE\Dell\Dell Server Management Pack Suites C:\Export.txt
  2. After exporting, run the following commands:
    • reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Dell

      Prompts if you want to permanently delete the registry entries.

    • reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Dell (Yes/No)?

      Type Y to confirm, else type N.

      NOTE: To get the enrolled management server FQDN, see the Restore OMIMSSC appliance section in this guide.

After deleting the registry entry, it takes 10−15 minutes to reflect the Feature Management Dashboard with updated available version of the OMIMSC.

NOTE: To view the registry entry for the 7.1 version, ensure that you start the Registry Editor on the management server that had been enrolled previously.
NOTE: Two different version numbers of OMIMSSC are displayed even when:
  • You have not imported the Dell EMC Network Switch Monitoring Feature and DRAC Monitoring Feature during version upgrade.
  • You have imported after performing restore.